Refund Policy

LexiPTE Pro is an auto-renewing subscription to digital study material: practice questions, mock exams, AI scoring and courses. Access starts immediately after payment, which means the service is delivered in full from the moment the subscription begins.

Plans are offered as weekly, monthly, quarterly and yearly subscriptions. The price, currency and renewal date shown at checkout are the ones that apply to your purchase.

A subscription renews automatically at the end of every billing period until you cancel it. Cancelling stops the next renewal; the current period stays active until its end date and is not refunded pro rata.

You can cancel at any time. Web subscriptions are cancelled from your LexiPTE account, or by writing to us at the support address below; subscriptions bought inside the iOS or Android app are cancelled in the App Store or Google Play account that paid for them.

We refund a payment when:

• you were charged twice for the same billing period, or charged after cancelling;
• a technical fault on our side kept you from using the paid features for a significant part of the period and we could not fix it;
• the law that applies to you gives you a right to a refund.

Outside those cases we do not refund periods that have already started, unused time on an active subscription, or a renewal you forgot to cancel. Scores produced by our AI are practice estimates, not official Pearson results, so a difference between a LexiPTE score and an exam score is not a ground for a refund.

Nothing in this policy limits the rights you have under the consumer law that applies to you, including the Australian Consumer Law. If the service is not delivered as described, you are entitled to a remedy regardless of the rules above.

Subscriptions bought through the LexiPTE iOS or Android app are processed by Apple or Google, not by us. Refunds for those purchases are decided by the store: use reportaproblem.apple.com for App Store purchases and the Google Play purchase history for Play purchases. We are happy to help with the request, but we cannot issue a refund for money we never received.

Write to support@mobiqo.tech from the email address on the account, with the date of the charge and what went wrong. We answer within 5 business days. An approved refund is returned to the original payment method; the bank usually takes another 5–10 business days to show it.